LuckycrewYour data, your control
Luckycrew privacy policy
View offersWho we are and why we collect data
Luckycrew is an online casino brand serving players in Australia, and we treat every piece of personal information as something you have entrusted to us. We collect only what we need to run your account, keep the site secure and meet our legal duties. This policy explains in plain words what that means for you. If a point is unclear, our support team will gladly explain it.
Data collection starts when you create an account, contact us or browse the site. Some details you give us directly, and some are created by your device as it loads our pages. We never ask for more than a task requires. Anything we hold is kept only for as long as there is a real reason to keep it.
Account details
This covers the name, date of birth, email address and contact details you give us when registering. We use them to identify you, confirm you are 18 or older and keep your account in order.
Technical data
When you visit, your device shares information such as browser type, screen size and approximate location. We use it to make pages load properly and to spot unusual activity that may point to misuse.
Messages to us
If you write to our support team, we keep the conversation so we can answer you properly. It also lets us follow up if the same question comes back later.
How we use your information
We use your details to run the service you asked for, and for nothing that would surprise you. That means setting up your account, answering your questions and keeping the site working smoothly. It also means sending service messages that you need to read. We do not sell your personal information to anyone.
We also use data to protect players and the site. Checks against fraud and underage play rely on the information you provide. We review activity patterns so we can step in early if something looks wrong. These checks exist to keep your account and everyone else's safe.
Where the law requires us to keep records or share them with an authority, we will do so. Outside of that, we share information only with service providers who help us operate, and only what they need for the task. Each of them is expected to handle it with care.
Your choices and rights
Ask what we hold
You can ask us for a copy of the personal information linked to your account. We will reply in a reasonable time and explain anything that is unclear.
Correct anything wrong
If a detail is out of date or mistaken, tell us and we will fix it. Accurate records protect you as much as they help us.
Request removal
You may ask us to delete your information. Where we must keep certain records by law, we will explain which ones and for how long.
Opt out of marketing
You can stop promotional messages at any time through your account or by contacting support. Service messages about your account will still reach you.
Cookies, storage and security
Our site uses small files called cookies to remember your settings and keep you signed in. Some are essential for the pages to work, while others help us understand how the site is used. You can control cookies through your browser, although blocking essential ones may stop parts of the site from working. The full detail sits on our cookie policy page.
We protect the information we hold with sensible technical and organisational measures. Access is limited to people who need it for their work. No system is perfectly secure, so we ask you to guard your password and tell us quickly if you suspect anyone else has used your account.
Changes to this policy and getting in touch
We may update this policy when our practices or the law change. When we make a meaningful change, we will update the text on this page so you can always read the current version. Please check back now and then, especially before you share new information with us.
Questions about your data are always welcome. Reach our support team through the help options on the site, and tell us what you would like to know or change. We will answer as clearly as we can and respect whatever choice you make about your information.
Privacy questions
Do you sell my personal information?
No. We do not sell your personal information. We share it only with service providers who help us run the site, and with authorities where the law requires it.
How can I see the data you hold about me?
Contact our support team and ask for a copy of the information linked to your account. We will respond within a reasonable time and explain anything in it that is unclear.
Can I ask you to delete my account data?
Yes, you can request deletion at any time. If the law means we must keep some records, we will tell you which ones and why before we proceed.
How do I stop marketing messages?
Change your preferences in your account or ask support to switch them off. You will still receive essential messages about your account and its security.