LuckycrewTerms of Service
Luckycrew terms and conditions for Australia
View offersWho these terms apply to
These terms set out the rules for using the site run by Luckycrew if you play from Australia. By opening an account or using any part of the site, you agree to follow them. If you do not agree with any part, you should stop using the site. We write them in plain language so that you can read them in one sitting.
You must be at least 18 years old to use the site. We may ask you to confirm your age at any point, and we may close an account that belongs to someone under that age. You are responsible for making sure that online gambling is permitted where you live. You must give us honest details when you register and keep them up to date.
Each person may hold one account only. The account is for your personal use and must not be shared, sold or passed to anyone else. You are responsible for keeping your login details private. If you think someone else has used your account, tell us straight away through our help channels.
Your account and how you use it
When you register, you promise that the information you give is true and complete. We may check it from time to time, and we may restrict an account while a check is in progress. Using false details, or trying to hide your identity, is a breach of these terms. A breach may lead to the account being closed.
You agree not to use the site for anything unlawful. You also agree not to use software, scripts or any other tool that gives you an unfair edge over other players. Any attempt to interfere with the way the site works is treated as a serious breach. We reserve the right to act on it without notice.
We may change these terms when our service or the rules around it change. When we do, the updated version is shown on this page. Continuing to use the site after a change means you accept the new wording. Please look back at this page now and then, so that nothing comes as a surprise.
Key points at a glance
Age and eligibility
Only adults aged 18 or over may play. Proof of age can be requested at any time, and an account may be closed if it cannot be given.
One account each
Every player may hold a single account. Duplicate accounts can be closed, and any play on them may be affected.
Fair play
Cheating, collusion and the use of automated tools are not allowed. Such conduct can end in account closure.
Bonuses, offers and fair play
Any promotion comes with its own conditions, and those conditions form part of these terms. You should read them before you opt in. Our Luckycrew pages on bonus types and wagering requirements explain how such conditions generally work across the category, so that you know what to look for.
We may withhold or cancel a bonus if it was gained by breaking the rules. That includes opening several accounts to claim the same offer more than once. We may also adjust or end a promotion where we reasonably believe it is being abused. Where we do so, we will act in line with these terms.
Fair play matters to everyone at the tables and reels. If we find evidence of cheating or collusion, we may void the affected play. We may also close the account involved. These steps protect honest players and keep the site fair for all.
If something goes wrong
Contact us promptly
Tell us about the problem as soon as you notice it, and give your account details and a clear description of what happened.
Keep your records
Save screenshots, dates and any messages that relate to the issue. They help us look into it quickly and fairly.
Allow time for review
We look at each complaint carefully and reply with the outcome. If you remain unhappy, you may seek independent advice about your options.
Responsible play and closing your account
Gambling should stay a form of entertainment. Only play with money you can afford to lose, and take breaks often. If play stops being fun, step back and seek support. Our responsible gambling page lists tools and organisations that can help you stay in control.
You may close your account at any time by contacting us. We may also close or suspend an account if you break these terms, or if the law requires it. Where an account is closed, we will handle any remaining balance in line with the rules that apply. Closing an account does not cancel duties that arose before it was closed.
Nothing in these terms limits any right you have under Australian consumer law that cannot lawfully be excluded. Where a part of these terms is found to be unenforceable, the rest stays in force. Our privacy policy and cookie policy sit alongside these terms and explain how we handle your information.
Questions about these terms
How old must I be to play?
You must be at least 18 years old. We may ask for proof of age, and an account can be closed if it cannot be given.
Can I hold more than one account?
No. Each player may hold one account only. Extra accounts may be closed, and play on them may be affected.
Will these terms ever change?
They may, when our service or the rules around it change. The current version is always shown on this page, and continued use means you accept it.
What happens if I break the rules?
We may withhold a bonus, void affected play or close the account. The action we take depends on how serious the breach is.
How do I close my account?
Contact us and ask for it to be closed. We will handle any remaining balance in line with the rules that apply.